Refund policy
Returns Policy
At greeneashing, your satisfaction is our priority. If you are not completely happy with your purchase, we’re here to help with returns and exchanges under the following terms.
Countries Covered
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We accept returns and exchanges only within the United Kingdom.
Return & Exchange Eligibility
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Returns are accepted for both defective and non-defective products.
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Exchanges are also available for eligible products.
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To be eligible for a return or exchange, products must be new, unused, and in their original packaging.
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Returns or exchanges must be requested within 30 days from the date of delivery.
How to Return
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You can return products in-store or by mail.
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For mail returns, a free return shipping label is included in your package.
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Please contact our customer support team at help@greeneashing.shop to initiate a return or exchange and receive any further instructions.
Return Shipping & Fees
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Return shipping is free of charge when using the provided return label.
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There are no restocking fees for any returned products.
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If returning in-store, please bring the product along with your proof of purchase.
Refunds
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Once we receive and inspect your returned item and confirm it meets the return conditions, we will process your refund within 10 business days.
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Refunds will be issued using the original payment method used during purchase.
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Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.
Damaged or Incorrect Items
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If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at help@greeneashing.shop with a photo of the product and your order number.
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We will arrange for a replacement or a full refund, including free return shipping for defective items.
Items Not Eligible for Return
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Products that show signs of wear, damage due to misuse, or are used are not eligible for returns or refunds.
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For hygiene reasons, certain products (if applicable) may not be returnable once opened or used.
Order Modifications and Cancellations
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Orders can only be modified or canceled within 24 hours of placement.
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After this period, orders enter the fulfillment process and cannot be changed or canceled.
Lost or Undelivered Orders
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If your order has not arrived within 30 business days, please contact us at help@greeneashing.shop
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We are not responsible for packages lost due to incorrect shipping information or refused customs charges.
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Customers are responsible for providing accurate shipping details and covering reshipment costs if necessary.
For full policy details, please visit our official page: Refund Policy.
Contact Us
If you have any questions or need assistance with your return, please contact:
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Email: help@greeneashing.shop
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Phone: +441642482843
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Address: Dawlish Drive, Ilford, IG3 9ED, United Kingdom
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Hours: Monday – Friday | 9:00 AM - 5:00 PM (GMT)
